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* Fulfill standard requirements

*Providing necessary information and resources

* Comply with applicable legal and other requirements

*Customer requests and feedback; to deal with the principles of customer focus, transparency, accessibility, responsiveness, objectivity, information integrity, continuous improvement and confidentiality.

*Being understandable and applicable by customers and other interested parties at all levels of the Customer Satisfaction Management System

*We are committed to continuous improvement of the system, to evaluate customer expectations by measuring and to provide customer satisfaction.